SUBSCRIPTION POLICY
Cancellation & Refund Policy
This policy explains how Analiva subscription cancellations, renewals and refund requests are intended to be handled.
PLAIN-LANGUAGE SUMMARY
Cancel clearly. Know what happens next.
The final policy should align exactly with the live WooCommerce Subscriptions setup, billing cycle, renewal rules and South African consumer-law requirements before publication.
AT A GLANCE
A simple cancellation framework.
These are the practical principles the final customer-facing policy should make clear.
Cancel Future Renewal
Customers should be able to stop the next renewal in accordance with the subscription process.
Access Until Period End
Where applicable, paid access can continue until the current billing period ends.
Refund Review
Refund requests should be assessed against the final published policy and applicable law.
Plan Changes
Upgrades, downgrades and company-limit changes should be handled through the subscription workflow.
Contents
- Scope
- Monthly subscriptions
- Annual subscriptions
- Cancellation timing
- Access after cancellation
- Refund requests
- Failed payments
- Upgrades and downgrades
- Termination by Analiva
- Consumer rights
- Contact
1. Scope
This policy applies to Analiva subscription purchases and should be read together with the Terms & Conditions and Subscription Terms.
2. Monthly subscriptions
Monthly subscriptions should renew automatically unless cancelled in accordance with the live subscription process. The final policy should state the exact cancellation cut-off and renewal timing used by WooCommerce Subscriptions and the payment gateway.
3. Annual subscriptions
Annual subscriptions should renew for the next annual period unless cancelled before renewal. Any annual discount or 'two months free' pricing benefit should be explained together with the renewal rules.
4. Cancellation timing
The final live policy should tell customers exactly how and when to cancel so that the next renewal is not charged. Cancellation should be completed through the approved customer-account or support process.
5. Access after cancellation
Where the subscription remains paid through the end of a billing period, application access may continue until that period expires. The final implementation should specify when access, integrations and connected-company data become unavailable.
6. Refund requests
Refunds should not be promised automatically unless Analiva has adopted a defined refund period. The final policy should state when a refund may be considered, any exclusions, and how statutory consumer rights are handled.
7. Failed payments
If a recurring payment fails, Analiva may retry payment, request updated billing details, restrict service access or suspend the subscription in accordance with the live payment and subscription configuration.
8. Upgrades and downgrades
Plan changes may affect connected-company limits and future billing. The final policy should describe whether changes take effect immediately, at the next renewal, or on a prorated basis.
9. Termination by Analiva
Analiva may suspend or terminate access for non-payment, misuse, security concerns or material breach of the applicable terms. The final legal wording should explain notice, access and data-handling consequences.
10. Consumer rights
Nothing in the final policy should limit rights that cannot lawfully be excluded under applicable South African law. The final wording should be reviewed for alignment with the Consumer Protection Act and Electronic Communications and Transactions Act where applicable.
11. Contact
Cancellation, billing and refund requests should be directed through Analiva's published account or support channels.
CANCELLATION PROCESS
Make cancellation easy to understand.
Review
Check the current plan, renewal date and billing cycle.
Request
Use the approved cancellation process before the next renewal.
Confirm
Receive confirmation that future renewal has been stopped.
Close
Use remaining access and follow any required data-export or closure steps.
RELATED POLICIES
Read cancellation rules together with the subscription terms.
Subscription Terms
Detailed recurring billing, renewal, access and plan conditions.
Terms & Conditions
General website, account and service-use conditions.
Billing Support
Contact Analiva with cancellation, payment or subscription questions.
Need help with a subscription?
Contact Analiva for cancellation, renewal, billing or refund assistance.